Shipping policy

Free shipping on Canadian orders over $250 CAD, US orders over $300 USD, and international orders over $400 CAD.

Orders are shipped from Canada. A link to track your order will be sent once your order has shipped. Transit times vary depending on destination and shipping method.

LOCAL DELIVERY - GREATER TORONTO AREA (GTA)

Complimentary local delivery is available for eligible orders within the Greater Toronto Area (GTA).

Local deliveries are made every Wednesday during business hours. Please ensure the delivery address and any necessary access instructions are provided accurately at checkout.

For any questions regarding local delivery or to confirm whether your address is eligible, please contact info@srnali.com.

 

US SHIPPING

All US orders are shipped with duties and customs included. No additional import duties or customs charges will be due upon delivery.

 

INTERNATIONAL SHIPPING

For orders shipped outside of Canada and the US, you may be subject to local customs duties, import taxes, and other fees when your parcel reaches its destination.

Applicable taxes charged by SERENA LI will be calculated at checkout. Unless otherwise stated at checkout, SERENA LI is not responsible for customs duties, import taxes, or additional fees charged by the destination country upon delivery.

 

Unclaimed or refused international shipments are not eligible for refunds.