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TERMS OF SALE

Effective Date: January 1, 2025


These Terms of Sale ("Terms") govern the purchase of products through the SERENA LI website ("Website"). By placing an order, you agree to these Terms. Please read them carefully before making a purchase.

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1. Products
SERENA LI offers apparel and accessories. While we strive to ensure all product descriptions, images, and details are accurate, slight variations in color, size, or design may occur due to differences in display settings or manufacturing processes. Such variations do not constitute defects.

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2. Pricing

  • All prices on the Website are listed as Manufacturer’s Suggested Retail Price (MSRP) and are subject to change without notice

  • Prices exclude applicable taxes, duties, and shipping fees, which will be calculated at checkout

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3. Orders

  • Orders are subject to product availability and payment verification

  • We reserve the right to accept, refuse, or cancel any order for reasons including but not

  • limited to:

    • Insufficient stock

    • Errors in pricing or product information

    • Suspected fraudulent activity

  • Customers will be notified if their order cannot be processed

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4. Payment

  • We accept most major credit cards, Apple Pay, and PayPal

  • Payments are processed securely through third-party payment providers. We do not store payment card details on our servers

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5. Shipping and Delivery
Shipping times and fees vary by region and will be displayed at checkout. Estimated delivery times are provided for reference and are not guaranteed. Customers are responsible for any customs duties, taxes, or fees associated with international shipments. We are not liable for delays caused by shipping carriers or customs clearance processes.

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6. Cancellations and Modifications
Orders cannot be canceled or modified once they are placed. However, if you encounter an issue, please contact us at info@srnali.com, and we will do our best to assist you.

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7. Returns and Refunds

  • Final Sale Items: Accessories and made-to-order garments are non-returnable and non-refundable

  • Eligible Items: All other apparel can be exchanged within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached

  • Defective Products: If an item is defective due to production issues, you may request a refund or replacement

  • Refunds are processed to the original payment method used for the purchase

  • Please refer to the Return Policy for additional details

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8. Warranty
We offer a limited warranty to repair or replace garments that are defective due to production issues. This warranty does not cover damage caused by misuse, improper care, or normal wear and tear.

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9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from delayed deliveries, defective products, or issues outside our control.

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10. Contact Us
If you have any questions about these Terms of Sale or need assistance with your order, please contact us:


SERENA LI
Email: info@srnali.com

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Last Updated: January 28, 2025

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